Forming and Updating Implicit Impressions of Robot Competence

نویسندگان

  • Minae Kwon
  • Melissa Ferguson
  • Thomas Mann
  • Ross Knepper
چکیده

Given the importance of setting accurate expectations of robot capabilities in humans, we explore how people form implicit judgments toward a robot over a prolonged interaction. In our study, we created a live interaction between a robot deli cashier and a human customer. The robot displays a competent behavior followed by another competent behavior (Condition A), an incompetent behavior (Condition B), or an incompetent behavior with a warning (Condition C). We measured implicit judgments of competence toward the robot using an affect misattribution procedure over time and by condition. Contrary to what many studies on implicit updating predict, results show that participants updated implicit impressions of competence over time with minimal pieces of information. However, we found no significant effect of warnings on guarding against a drop in competence judgments.

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تاریخ انتشار 2017